Return & Refund Policy

At Pet Paw Creation, we strive to ensure that every customer is satisfied with their custom-made pet products. If, for any reason, you are not completely happy with your purchase, please review our return policy below:

1. Defective or Damaged Items:
In the rare event that your custom pet pillow or keychain arrives defective or damaged, please contact us within 7 days of receiving your order. We will work swiftly to rectify the issue and provide you with a replacement item.

2. Incorrect Orders:
If you receive an item that does not match the specifications of your original order, please reach out to us immediately. We will arrange for a return and replacement of the correct item at no additional cost to you.

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3. Refunds and Exchanges:
Due to the personalized nature of our products, we do not offer refunds or exchanges for items that are not defective or damaged. We ask that you carefully review all customization details before placing your order to ensure accuracy.

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4. Return Process:
To initiate a return or report a defective item, please contact our customer service team at info@petpawcreation.com. Provide your order details and a brief description of the issue, and we will guide you through the return process.

5. Contact Us:
If you have any questions or concerns regarding our return policy, feel free to reach out to us at any time. Your satisfaction is our top priority, and we are here to assist you with any issues that may arise.

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Thank you for choosing Pet Paw Creation for your custom pet products. We appreciate your support and look forward to providing you with exceptional service.